Contact
Hushmode London
Get in
Touch
We typically respond within a few hours
Contact Us
We're always
here for you
Whether you have a question about your order, need help with sizing, or simply want to know more about our jewellery — our team is ready to help. Send us a message and we'll get back to you as soon as possible.
Send us a message
We'll get back to you within 24 hours · Usually much sooner
Thank you — your message has been sent. We'll be in touch shortly.
Customer Feedback
What people say about
our support
I had a question about my order and got a reply within the hour. The team sorted everything out immediately and even followed up to make sure I was happy. Honestly the best customer service I've experienced from an online store.
Reached out about a return and the process was completely stress-free. They responded quickly, gave me clear instructions and processed my refund without any fuss.
I wasn't sure which size ring to order and messaged them for advice. Got a friendly, helpful reply within a couple of hours. Ordered the right size first time. Really appreciated the personal touch.
My parcel was delayed and I was worried. I emailed Hushmode and they were on it straight away — gave me a full update and checked with the courier on my behalf. Felt genuinely looked after.
Had a small issue with one of the items in my bundle. Contacted support and they offered a solution straight away. Would have been 5 stars but the response took until the next morning — still very good overall though.
I emailed with a question before placing my order and they came back to me really quickly with exactly the information I needed. Felt confident buying from them straight away. Great team.